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Hotel Surya, Kaiser Palace Varanasi, Varanasi
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Key details
About the Hotel
S 20/51, A-5, The Mall Road Varuna Bridge,
Varanasi,
India,
221002,
Uttar Pradesh
Hotel Surya, Kaiser Palace is a historic palace originally built in 1818 to accommodate kings and queens. It offers a unique blend of luxury and tradition in the heart of Varanasi. Guests enjoy views of the impressive Kaiser Palace and beautifully landscaped gardens. The hotel prioritizes environmental and social responsibility while providing comprehensive amenities and services.
Location
Situated approximately 2 miles from Varanasi Junction and 18.5 miles from the holy site of Sarnath, Hotel Surya provides guests easy access to the city’s cultural sites. Those driving can utilize the parking facilities on-site. The palace’s serene gardens offer a retreat from the busyness of the nearby ghats, making it an ideal location for visitors.
Rooms
All guestrooms at Hotel Surya offer air conditioning and modern conveniences such as free Wi-Fi and safes. Guests can choose from a variety of accommodations, including spacious rooms with garden views, balconies, and separate living areas. Newly renovated rooms reflect the colonial style of the original palace, ensuring a luxurious stay. The hotel is known for providing quality accommodations at reasonable rates.
Eat & Drink
The hotel's multi-cuisine restaurant, Canton Royale, serves a diverse menu featuring Indian, Chinese, Mexican, Italian, Mediterranean, and Continental dishes. Guests can enjoy fine dining in the elegant restaurant or opt for al fresco dining in the award-winning gardens. For casual dining, the on-site café, Mangi Ferra, along with a hip lounge bar, offers a variety of selections and handcrafted cocktails.
Leisure & Business
Hotel Surya features an Ayurvedic spa where guests can indulge in massages, body treatments, and beauty services. A large outdoor pool is available for relaxation, offering a perfect spot for afternoon drinks and snacks. For those planning events, the hotel provides four air-conditioned banquet halls and beautiful gardens, capable of catering to both intimate gatherings and grand celebrations.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delightful Pool Experience
“The swimming pool was a highlight of our stay, with crystal-clear water and a refreshing temperature that made it perfect for relaxing after a long day.” view full review
Delicious Breakfast Spread
“The breakfast at the restaurant was not only tasty but also healthy, with a wide variety of options that catered to everyone's tastes, making each morning delightful.” view full review
Comfortable Beds
“The beds in our room were surprisingly comfortable, providing a great night's sleep and enhancing our overall experience at the hotel.” view full review
Exceptional Customer Service
“The level of service was remarkable; the staff went out of their way to assist us, making our stay feel special and appreciated.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Baggage storage
Elevator
Currency exchange
Hairdresser
Sports & Fitness
Yoga class
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Swimming pool
Sun loungers
Night club
Entertainment
Garden area
Spa & wellness center
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services
Room features
Air conditioning
Heating
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
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Location
S 20/51, A-5, The Mall Road Varuna Bridge,
Varanasi,
India,
221002,
Uttar Pradesh
Map view
S 20/51, A-5, The Mall Road Varuna Bridge,
Varanasi,
India,
221002,
Uttar Pradesh
Nadesar Opp. Taksal Cinema Varanasi Guru Kripa Colony
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.7
Location
7.7
Service
8.2
Dining
6.8
Guest reviews
7.2/10
based on 9 reviews
7.2
7.2/10based on 793 reviews
Kieran
United Kingdom,
May
2024
8.2/10
I loved my stay at this hotel! The rooms were beautifully detailed and spacious with a lovely Juliet balcony overlooking the well-maintained lawns towards the old palace-restaurant, where they serve amazing cocktails. The service was impeccable, with such helpful and friendly staff. The location, though a bit of a distance from the Ganges Ghats, is convenient for the airport and main railway station, and for exploring Sarnath. The dining offered a good mix of Indian and continental dishes that suited my taste perfectly.
Rooms
9.0
The room I stayed in was not only spacious with high ceilings but also featured a balcony with a stunning view.
Service
8.0
The staff, although not overly formal, were very friendly and went out of their way to assist me.
Location
7.0
The hotel is in a quiet dead-end street, away from the noise of Varanasi, but it does require an auto-rickshaw ride to reach the Ghats.
Dining
8.0
I enjoyed the variety of both Indian and continental dishes in the dining options provided. The food was delicious.
Facilities
9.0
The hotel's facilities were top-notch and well-maintained, adding to the overall comfort of my stay.
Richard
United States of America,
May
2024
7.8/10
Despite some drawbacks like the older wing that wasn't up to standard and disturbances from a wedding party and kids running around, the rooms are clean and well-kept at this hotel.
Rooms
7.0
The rooms, despite being in the older wing that wasn't up to the mark, are clean and well-kept.
Service
8.0
The service stands out as the staff are very courteous and provide quick service.
Location
9.0
The location is away from the noise of the city, offering a peaceful escape.
Dining
8.0
The dining options are varied, and if you're hungry, there are plenty of food choices across the courtyard.
Facilities
7.0
The facilities are adequate for a comfortable stay.
David
United Kingdom,
April
2024
6.6/10
My stay at the hotel was a mixed experience. The rooms, though comfortable and clean, felt a bit outdated and basic for a 4-star property. The bathroom had some small issues that were promptly addressed. The staff was friendly and accommodating, but there were occasional challenges, possibly due to external factors. The location was peaceful and clean, with attractive shops nearby, but not centrally situated. The dining options were limited and not very appealing for Western guests. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were comfortable and clean, though a bit outdated for a 4-star property.
Service
8.0
The staff was friendly and accommodating, making efforts to interact with guests during special occasions.
Location
7.0
The location was clean and peaceful, with attractive shops nearby, but a bit far from the main attractions.
Dining
5.0
The dining options were limited and not very suitable for Western guests.
Facilities
6.0
The facilities provided were satisfactory but nothing exceptional.
Derek
United Kingdom,
December
2023
8.2/10
My stay at the hotel was delightful. The rooms were spacious, clean, and well-equipped, offering a comfortable bed and efficient air conditioning. The service was exceptional, with attentive staff who took care of every need. The location was quiet and away from the noisy city area, providing a peaceful atmosphere. The dining experience was enjoyable, especially the freshly cooked omelettes. Despite some minor downsides in the location and dining options, the overall value for money was good.
Rooms
9.0
I stayed in a super deluxe room that was huge, clean, and well-appointed. I particularly enjoyed the attached balcony where I could relax with my morning coffee.
Service
9.0
The staff went above and beyond to ensure my comfort and satisfaction during my stay. From room service to tour assistance, the service was top-notch.
Location
8.0
The hotel is nestled in a serene location away from the chaos of the city. While it was a bit far from the center of Varanasi, the peaceful surroundings made up for it.
Dining
7.0
I appreciated the dining experience, especially the cooked-to-order omelettes. The limited options were a minor downside, but the quality of the food was satisfying.
Facilities
8.0
The hotel offered a range of facilities to enhance my stay, including laundry services and airport shuttle assistance.
Richard
United Kingdom,
December
2023
8.0/10
The hotel offers an excellent stay with spacious, clean rooms facing a central courtyard. The service staff are courteous and provide quick assistance, although there were some issues with organization. The location, set in the cantonment area away from the city chaos, is a definite plus. The dining experience offers a great variety of choices, but can be crowded at times.
Rooms
9.0
The rooms are spacious, well-appointed, and clean with a fresh smell.
Service
7.0
The service staff are courteous and deliver quick service.
Location
8.0
The location in the cantonment area away from the city chaos is great.
Dining
8.0
The dining experience offers a lot of variety in choices.
Facilities
8.0
The hotel provides a range of facilities to enhance the stay.
Peter
United States of America,
December
2023
7.8/10
The hotel is located right on the Ganges, providing a beautiful and serene setting, away from the chaos of the city. The rooms were adequate with a king-size bed and an extra bed for our son, but they were not ready upon arrival. The service was top-notch, with a lovely smile from the Front Office Manager and attentive staff throughout. The dining options offered a good variety but nothing exceptional. The facilities were well-kept and functional, enhancing our overall stay.
Rooms
7.0
The rooms had a king-size bed and an extra bed for our son. They were acceptable but were not ready upon our arrival.
Service
9.0
The service was excellent, with a Front Office Manager welcoming us warmly and attentive staff throughout our stay.
Location
8.0
The location is superb, right on the Ganges, providing a serene atmosphere away from the busy streets. It is also near other good hotels like Radisson, enhancing convenience.
Dining
7.0
The dining options were good but nothing exceptional. They offered a mix of standard Indian and continental fare.
Facilities
8.0
The facilities were well-kept and functional, contributing to a pleasant stay.
Simon
United Kingdom,
November
2023
7.8/10
I stayed at Kaiser Palace for 2 nights. The room I had was huge, clean, and well-ventilated with a balcony attached where I enjoyed my morning coffee. Despite a slight smell of cigarette smoke and some ash on the floor, I found the room very comfortable overall.
Rooms
8.0
The room was huge, clean, and well-ventilated with a balcony attached where I enjoyed my morning coffee.
Service
9.0
The staff took us to our room as soon as we asked, and they were extremely courteous and delivered quick service. They were always attentive and full of smiles.
Location
7.0
The hotel is situated in a good locality amongst a throng of 4 and 5-star hotels for a fraction of the price, away from the hustle and bustle of Varanasi. While it's not far from the main ghats, it's a bit far from the Ganga river.
Dining
7.0
The dining experience was good with a variety of Indian and Continental food options. The omelettes, cooked to order, were a highlight. However, I was disappointed that there was no guava jam available.
Facilities
8.0
The hotel offers room service, dry cleaning, laundry, and tours/ticket assistance.
Mary
United Kingdom,
October
2023
7.2/10
I had a mixed experience at this hotel. The rooms were spacious, comfortable, and very clean, with a lovely balcony overlooking the garden filled with beautiful flowers. However, the dining options were limited, and the price paid didn't quite match the room quality.
Rooms
7.0
The rooms were spacious, comfortable, and very clean with a wonderful balcony facing the large garden.
Service
8.0
The staff were courteous, helpful, and willing to go the extra mile when needed.
Location
8.0
The location was convenient for excursions and very peaceful, away from the chaotic city center.
Dining
6.0
The dining experience offered good options with a mix of Indian and Continental food, but lacked flexibility and seemed overpriced.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay.
Jack
United Kingdom,
June
2023
6.6/10
The hotel is situated in a quiet location away from the crowded areas and a few kilometers from the Kashi temple and Ghats, offering a peaceful stay. The rooms are basic and in need of better cleanliness, but the twin room was indeed comfortable for my two-night stay. The friendly service was highlighted by the staff's willingness to waive room taxes, enhancing the overall experience. However, the dining options were limited, especially for western tastes.
Rooms
6.0
The rooms were quite basic but provided a comfortable stay in a twin room.
Service
8.0
The service was very friendly and accommodating, with the staff willing to go the extra mile to enhance the experience.
Location
7.0
The hotel's location in the cantonment area offers a peaceful retreat from the chaos of the city, away from the bustling ghats and markets.
Dining
5.0
The dining options were limited, especially for those with western tastes.
Facilities
7.0
The hotel offers standard facilities to meet basic needs during the stay.
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